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Rescue Puppy

OTHER FAQs

We know that entrusting your beloved pet to someone else is never easy. Take a look below at our selection of frequently asked questions and answers and get in touch if we haven’t included the info you need.

FAQs: FAQ
Traveling in Style

How can I take a tour of the facility?

Tours are by appointment only. 


We offer tours on weekdays (Monday, Wednesday, Friday) between the hours of 11am-2pm based on schedule availability. 


There is a $30 tour fee that needs to be deposited before scheduling. 


$12 of the tour fee is nonrefundable and failure to show up at scheduled times without rescheduling will result in the forfeit of the total $30 tour fee. $18 of the tour fee will be applied as credit toward your pet's daycare on the day of their temperament test.   ​​

​*Facility is closed to tours during holiday weeks, spring break, and other popular vacation times when the hotel is at capacity with lodging guests.

Image by charlesdeluvio

What is your cancellation policy?

All lodging reservations require a $50 deposit per pet to hold their spot. 

All lodging reservations during the holidays require a 50% of the total lodging fee as a deposit to hold their spot.

Your deposit will be credited toward your final bill upon check in. 


Deposits are nonrefundable if a reservation is not cancelled 7 days prior to reservation date.

Lodging deposits are refundable if cancelled within one week or seven days prior to your pet's lodging date. * 


Any reservations made less than a week before lodging that are cancelled the deposit is nonrefundable. 

Holiday season deposits of 50% of the total lodging fee are refundable if cancelled two weeks or 14 days before scheduled lodging date. If cancelled within the two-week period prior to lodging, owner will forfeit the deposit. 

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*A processing and replacement fee of $10 per pet will be charged for all cancellations (more than 7 days prior to the date of boarding) and will be deducted from the $50 reservation deposit. $40 will be refunded. Holiday season cancellations (more than14 days before scheduled lodging date) will incur a fee of $25 per pet and will be deducted from the 50% holiday reservation deposit. Please allow two weeks for processing. 

Holidays include

- Thanksgiving eve and day (Nov. 22 & 23)

- Christmas eve and day (Dec. 24 & 25)

- New Year's eve and day (Dec. 31 & Jan. 1)

Pup

What holidays are you closed?

We follow most local bank holidays some of which include:


Martin Luther King, Jr. Day (Mon. Jan. 16)
President's Day (Mon. Feb. 20)
Memorial Day (Mon. May. 29)

Independence Day
Liberation Day (Fri. Jul. 21)
Labor Day (Mon. Sept. 04)
All Soul's Day 
Veteran's Day
Thanksgiving Day

Black Friday (Fri. Nov. 24)

St. Marian Kamalen Day (Fri. Dec. 08)

Christmas Day (Mon. Dec. 25)
New Year's Day (Mon. Jan. 1)


Daycare will be closed on the dates shown above. Lodging operations will continue unless otherwise posted.

If your question is still not answered, don’t hesitate to get in touch.

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